Our Approach
At CISNET, we have a strong commitment to quality—a commitment that leads to business results for our clients. Our quality system represents a common language across CISNET, and our passion for operational excellence plays a key role in ensuring consistent service delivery. Our operations standards outlines the key strategies and processes that define and guide the management of CISNET and the management of our stakeholder relationships.

Meeting our stakeholders’ needs
Meeting our stakeholders’ needs is the reason we are in business. This is why our clients, members (professionals) and vendors are at the heart of CISNET’s approach to quality management. At CISNET, we have integrated the concept of quality into every aspect of managing our company—from developing our strategic plans to serving our clients to assessing our members’ performance. Our quality system is structured to entrust responsibility for quality management to members at every level of our organization as CISNET strives to be the partner of choice for all company stakeholders.

Measuring and monitoring client success
CISNET Management Framework covers the business management processes involved in every type of client engagement. It provides guidelines for executing each stage of any engagement—from opportunity development to contract negotiation to delivery. The Client Satisfaction Assessment measures clients’ satisfaction toward the services provided by CISNET and to identify areas of improvements.

Achieving leading certifications
At CISNET, we ensure that the client’s objectives are clearly defined, that projects and operations are properly scoped, and that the appropriate resources are applied to meet objectives and on-time, on-budget delivery. In addition, CISNET maintain appropriate certification in accordance with products and service requirements from the customers and from the vendors.